Terms and Conditions MindNavigator

• Company: MindNavigator (mindnavigator.io), based in the Netherlands (Chamber of Commerce: pending)
• What we do: An online platform for personal development of neurodivergent young people.
• What we do NOT do: Medical diagnoses, therapy, or treatments.

• By using our platform, you agree to these rules.
• Don't agree? Then you cannot use our platform.
• We sometimes use legal terms, but we try to explain everything as clearly as possible.

• Platform: Our website, app, and all services.
• Participant: Child or young person (6–18 years) using our tools. For children aged 6–11, the parent/guardian acts on behalf of the child.
• Coach: Coach or tutor offering services through our platform.
• You: The person using our platform.

👨‍👩‍👧 Parent manages everything

• The parent/guardian creates and fully manages the account on behalf of the child.
• The child has no independent access to the platform.
• All decisions regarding data, payment, and coaching rest with the parent.
• No community features, direct messaging, or coach connections for the child.
• Parental consent (GDPR Art. 8 / Dutch UAVG Art. 16) is always required — there is no minimum age for participation provided the parent manages the account.

👨‍👩‍👧‍👦 Your parents must be involved

• Your parents must give permission for your account.
• Your parents pay for premium services.
• Your parents can view your progress (but only what's necessary).
• For coaching sessions, a parent must give permission.

🔓 More freedom, but parents are still involved

• You can create your own account.
• You decide what you share with your parents.
• For paid services, we still need your parents' permission.
• You can book coaching sessions yourself (if your parents pay).

✅ Full independence

• You are fully responsible for your own account.
• You can pay yourself and make all decisions.
• No parental involvement required.

📝 Provide accurate information

• Always fill in real, correct information.
• One account per person (no creating extra accounts).
• Keep your password secret and secure.

🚫 Prohibited actions

• Misuse: Using the platform for purposes it wasn't designed for.
• Harming others: Bullying, threatening, or discriminating.
• Illegal: Anything against the law.

🤝 We connect you with coaches

• We are the connection between you and coaches/tutors.
• Coaches work independently (not for MindNavigator).
• We ensure secure payments and communication.

✅ Carefully selected

• Screening: All coaches have relevant qualifications.
• Safety check: Certificate of Good Conduct (VOG) required.
• Quality control: Regular evaluations and feedback.

💰 Clear prices, no surprises

Current prices and plans are on our pricing page.

• Automatic renewal: Unless you cancel.
• Price changes: Announced 30 days in advance.

🚪 Freedom to stop

• Up to 24 hours before renewal you can cancel via your account.
• No refund of already paid amounts (unless legally required).

🔄 14-day cooling-off period

• New subscriptions: 14 days to change your mind and get your money back.
• Exception: This right expires if you actively use the service within those 14 days.

👤 Subscription when removing a child

• Subscription remains unchanged: Removing a child account does not automatically adjust your subscription. You can manually downgrade your plan afterwards via the subscription page in your account.
• 30-day recovery period: After removal, a child's data is not immediately deleted. You have 30 days to restore the child account. After this period, all data is permanently and irreversibly deleted.
• Downgrade takes effect on next billing date: If you switch to a lower plan, the new price applies from your next billing date. No refund is given for the current billing period.

⚠️ We are NOT a medical institution

• No diagnoses: We do not diagnose ADHD, autism, or other conditions.
• No therapy: We do not provide psychological treatment.
• No replacement: We do not replace professional help.

🏥 See a professional for:

• Serious problems, anxiety, depression, or if you have major concerns.
• Your GP is always the first point of contact.

🔒 We protect your data well

• We comply with GDPR legislation.
• All sensitive information is stored encrypted.
• Your personal data stays in the EU: Our database and application run on servers in the Netherlands (europe-west4).
• We NEVER sell your data to others.
• Read our complete Privacy Policy for all details about where and how we store your data.

⏱️ We don't retain data longer than needed

• Intake responses: 30 days after report generation, then automatically deleted.
• Assessment reports: As long as the account is active.
• Financial data: 7 years (statutory retention obligation).
• Technical logs: Maximum 90 days.
• See our Privacy Policy for the full overview of retention periods.

🔧 You have control over your data

• View, Correct, Delete: You can manage your data via your account or via privacy@mindnavigator.io.
• Data Protection Officer (DPO): For privacy complaints: dpo@mindnavigator.io

🛡️ We ensure a safe environment

When we detect signs of unsafe situations (such as domestic violence, child abuse, or suicidal thoughts), we are legally obligated to follow the reporting code and involve professional help such as Safe Home (Veilig Thuis).

Safety takes precedence over privacy in acute situations.

© Our platform and content

• All tools, tests, and educational content are ours and may not be copied or used commercially.

✍️ What you share is yours

• You remain the owner of what you write and share. You are also responsible for this.

🚪 Always your choice to stop

• This can be done via your account settings.
• Your access stops and your data is deleted according to our privacy policy.

⚠️ Only in serious cases

We can close your account for repeated or serious violation of the terms, illegal activities, or safety risks.

⚠️ What we are NOT liable for

• We do not guarantee specific results.
• The services of external coaches fall under their own responsibility.
• Our liability is limited to direct damage due to gross negligence, with a maximum specified in the full terms.

📬 You will always be notified

• 30 days in advance you will receive an email for important changes.
• If you continue to use the platform, you agree to the new terms.
• Don't agree? You can cancel your account before the new terms take effect.

🤝 We prefer to solve things together

1. Step 1: Contact our customer service via support@mindnavigator.io.
2. Step 2: Mediation or a disputes committee if we can't work it out together.
3. Step 3: Court (last resort). Dutch law applies.

📞 Available for all your questions

• General questions: support@mindnavigator.io
• Privacy questions: privacy@mindnavigator.io
• Report safety concerns: safety@mindnavigator.io